Legal
Cancellation & Refund Policy
Business operator: GateZip
Address: 999 Moo 1, Nong Prue, Bang Phli District, Samut Prakan 10540, Thailand
Country: Thailand
Phone: +66 96 056 9500
Email: hello@gatezip.com
This policy applies to services and packages booked with GateZip, including visa assistance, airport Fast Track, airport transfer, flight booking support, concierge services, and travel packages. Final prices are confirmed in THB before payment.
1. Cancellation
- Customers may cancel by emailing hello@gatezip.com or calling +66 96 056 9500. Include the booking reference and the name on the booking.
- A cancellation takes effect only after GateZip confirms it in writing (email or WhatsApp confirmation from GateZip).
- To be eligible for a GateZip service-fee refund, notify GateZip at least 48 hours before the scheduled service start time.
2. Refund
- 100% refund of amounts paid to GateZip if GateZip has not yet confirmed the booking in writing.
- 100% refund of the GateZip service fee (after deducting third-party costs already incurred) if you cancel at least 48 hours before the scheduled service and GateZip confirms the cancellation in writing.
- 0% refund (No refund) if you cancel less than 48 hours before the scheduled service, do not arrive / no-show, or the service has already started.
- 0% refund (No refund) for government fees, embassy fees, airline tickets, hotel deposits, and other third-party charges already paid on your behalf.
- 0% refund (No refund) for services that have been completed.
- When a refund is approved, GateZip processes it within 14 business days after the written cancellation confirmation.
3. Process
- Contact GateZip by email at hello@gatezip.com or by phone / WhatsApp at +66 96 056 9500 to request a cancellation or refund.
- Provide your booking reference, full name, service date, and payment confirmation.
- GateZip will reply with a written confirmation of the decision and, if applicable, the refund timeline.
4. Payment method
Refunds, where applicable, will be processed to the same payment method originally used by the customer. GateZip does not refund in cash, or to a different card, account, or channel.